Contents
The Author

Introduction to the Series (Guy St. Clair, Series Editor)

Foreword (Guy St. Clair)

Introduction (Kenneth A. Megill)

1.     Empowerment
          Information as a resource
          The demise of command structures
          Recycling
          Browsing and retrieving
          Browsing and retrieving
          A new soul
          For further information

2.     The memory problem
          Causes of lost memory
          The price of lost information
          For further information

3.     The corporate memory
What should be part of the corporate memory?
Contents of corporate memory
For further information

4.     The document as a verb
          The questioner
          Beyond storage and retrieval
          Assembling a document
          The disintegration of centralized computing
          Implications for the corporate memory
          For further information

5.     Valuing documents
          Confidentiality and privacy
          Inventory
          Case files
          Subject files
          Retention schedules
          Rules as guidelines
          Applying the Rules of Worth
          For further information

6.     The corporate memory manager
          The records manager
          Librarians
          Archivists
          For further information

7.     The technology
          Requirements for the corporate memory system
          Browsing and searching
          Enabling technologies
          Relational and inverted index systems
          Accessing multiple databases
          Desktop scanning
          Standard generalized markup language (SGML)
          Search tools
          Scripts
          The Internet
          Bringing the World Wide Web in-house
          Retrieving from the corporate memory
          Changing technologies
          For further information

8.     Learning
          Traditional training
          Learning
          Minimize training and support
          The information specialist
          Integrated learning
          Tools
          For further information

9.     Workflow
          The end of the registry system
          Management information systems
          Integrating information
          Business needs
          SGML and workflow
          Automating documents
          Strategies for documentation
          For further information

10.     Improvements
          A long-term goal
          Getting started
          For further information

11.     Making it happen
          Alternative Starting Point I: People
          Alternative Starting Point II: Electronic data
          Alternative Starting Point III: Electronic documents
          Alternative Starting Point IV: What comes in the door
          Differing scenarios
          Using the corporate memory
          For further information

Glossary

Index