Contents

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#006699" TEXT="#080000" bgproperties="fixed" background="02c285a1erlcgo.png"> <div> <FONT SIZE="5" COLOR="#FFCC66" FACE="Arial" ><B>Kenneth A. Megill</B></FONT><B>     |     </B><A HREF="index.htm" TARGET="_top" TITLE="Kenneth A. Megill"><B>home</B></A></div> <div> back to  <A HREF="id148.htm" TARGET="_top" TITLE="Thinking for a Living: The Coming Age of"><B>Thinking for a Living: The Coming Age of Knowledge Work</B></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFCC66" TEXT="#080000" background="02ad2c00dkelyh.png"> <div> <A HREF="id149.htm" TARGET="_top" TITLE="The Author">The Author</A></div> <div> <B>Contents</B></div> <div> <A HREF="id150.htm" TARGET="_top" TITLE="Acknowledgements">Acknowledgements</A></div> <div> <A HREF="id151.htm" TARGET="_top" TITLE="Introduction">Introduction</A></div> <bR> </td> <td valign="top" height=390 width="100%" BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I>Contents</I></div> <div> <B>Acknowledgements</B></div> <bR> <div> <B>Introduction</B></div> <bR> <div> <I>Knowledge and Management</I></div> <div> <I>The Role of the Intellectual</I></div> <div> <I>Tow Truck Operators</I></div> <div> <I>Information Technology</I></div> <div> <I>Transformation</I></div> <bR> <div> <B>Section I: Work Transforming</B></div> <div> CHAPTER 1: WORKERS BECOME PROFESSIONALS</div> <div> <I>From Menials to Professionals</I></div> <div> <I>The Airplane Mechanic</I></div> <div> <I>Retail/Service Industry</I></div> <div> <I>Forms Management and Data Capture</I></div> <div> <I>Manufacturing: From Assembly Line to Quality Circles</I></div> <div> <I>Education – From the Box to the Team</I></div> <div> <I>Military – Network Centric Warfare</I></div> <div> <I>Medicine – the End of the Super Doctor</I></div> <div> <I>Many More</I></div> <bR> <div> CHAPTER 2: PROFESSIONALS BECOME WORKERS</div> <div> <I>Making Thinking into Work and Work into Thinking Work</I></div> <div> <I>The Life of the Intellectual</I></div> <div> <I>The Thinking Machine</I></div> <div> <I>Professionals – the modern thinkers</I></div> <div> <I>“Freetime” – From Vocation to a Job</I></div> <div> <I>“De-Professionalization”</I></div> <div> <I>Professional Associations</I></div> <div> <I>Universities Straddle Conflicting Missions</I></div> <div> <I>The Production of Knowledge</I></div> <div> <I>The Commodity Relationship</I></div> <div> <I>Patents and Copyrights</I></div> <div> <I>Buying and Selling Professional Time</I></div> <div> <I>Management</I></div> <div> <I>Knowing More and More About Less and Less</I></div> <div> <I>Manual and Intellectual Labor</I></div> <bR> <div> CHAPTER 3: FROM COOPERATION TO COLLABORATION</div> <div> <I>Beliefs That Underlie the New Work Culture</I></div> <div> <I>Information Sharing</I></div> <div> <I>The Fourth Wave</I></div> <div> <I>Consciously Changing a Work Culture</I></div> <div> <I>Work Cultures Old and New</I></div> <div> <I>Moving From Cooperation to Collaboration</I></div> <div> <I>Measuring Work</I></div> <div> <I>Overcoming Bad Habits</I></div> <bR> <div> <B>SECTION II: New Ways to Think About Work</B></div> <div> CHAPTER 4: KNOWLEDGE WORK</div> <div> <I>Knowledge: Justified True Belief</I></div> <div> <I>Knowledge, Information and Data – some distinctions</I></div> <div> <I>Wisdom – the Other Side of Knowledge</I></div> <div> <I>Inherently Democratic</I></div> <div> <I>Work and Activity</I></div> <div> <I>An Answer to a Question</I></div> <div> <I>Going to Work</I></div> <div> <I>Playing Office is not Work</I></div> <div> <I>The Magic of Understanding</I></div> <div> <I>Creativity</I></div> <div> <I>The Interconnectivity of Knowledge</I></div> <div> <I>Knowledge Management</I></div> <div> <I>Knowledge Marshaling</I></div> <bR> <div> CHAPTER 5: INTEGRATED DIGITAL ENVIRONMENT</div> <div> <I>Principles of an Integrated Digital Environment</I></div> <div> <I>Working collaboratively on line</I></div> <div> <I>The Power of Working in a Web Environment</I></div> <div> <I>It Takes Toys to Play in Today’s Sandbox</I></div> <div> <I>Working in a Digital Environment</I></div> <bR> <div> CHAPTER 6: COMMUNITIES OF PRACTICE</div> <div> <I>Community</I></div> <div> <I>Ba</I></div> <div> <I>Practice/Praxis</I></div> <div> <I>Technology Scaffold</I></div> <div> <I>Cultivating a Community of Practice</I></div> <bR> <div> <B>SECTION III: The Work of Changing</B></div> <div> CHAPTER 7: WORK BECOMES PLAY</div> <bR> <div> CHAPTER 8: THE NATURE OF KNOWLEDGE WORK:</div> <div> THINKING SPIRALLY</div> <div> <I>Software Development</I></div> <div> <I>Failures</I></div> <div> <I>We Don’t Know the End</I></div> <div> <I>Agility</I></div> <div> <I>Designing for Flexibility</I></div> <div> <I>Three Philosophical Theories for Knowledge Work</I></div> <div> <I>Back to Understanding (Hermeneutics)</I></div> <div> <I>Abduction</I></div> <div> <I>The Community of Scientific Inquirers</I></div> <div> <I>Faceting</I></div> <div> <I>Toward a New Theory</I></div> <bR> <div> CHAPTER 9: THE PRACTICE OF TRANSFORMATION:</div> <div> A THREE STEP PLAN</div> <div> <I>Leadership from Above: Change from Below</I></div> <div> <I>The Transformation Steps</I></div> <div> <I>How do I do a work process analysis – How do I analyze</I></div> <div> <I>the work and the work processes?</I></div> <div> <I>A Work in Progress</I></div> <div> <I>Change Agents</I></div> <div> <I>There is No Road Map</I></div> <div> <I>A Spiral Process</I></div> <bR> <div> CHAPTER 10: ONE PERSON AT A TIME</div> <div> <I>Accepting the Call</I></div> <div> <I>Start Where You Are</I></div> <bR> <div> <B>Appendix: The Air Force Project: From computers</B></div> <div> <B>and wires to a culture change</B></div> <div> <I>How it came about</I></div> <div> <I>The Role of Leadership</I></div> <bR> <div> <B>Glossary</B></div> <bR> <div> <B>For Further Information</B></div> <div> <B>Other books by Kenneth Megill</B></div> <div> <B>Index</B></div> <div> 111</div> <div> 2</div> <div> 3</div> <div> 411</div> <div> 5</div> <div> 6</div> <div> 7</div> <div> 81</div> <div> 9</div> <div> 10111</div> <div> 1</div> <div> 2</div> <div> 3</div> <div> 4</div> <div> 5</div> <div> 6</div> <div> 7</div> <div> 8</div> 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