Contents
Acknowledgements
Introduction
Knowledge and Management
The Role of the Intellectual
Tow Truck Operators
Information Technology
Transformation
Section I: Work Transforming
CHAPTER 1: WORKERS BECOME PROFESSIONALS
From Menials to Professionals
The Airplane Mechanic
Retail/Service Industry
Forms Management and Data Capture
Manufacturing: From Assembly Line to Quality Circles
Education – From the Box to the Team
Military – Network Centric Warfare
Medicine – the End of the Super Doctor
Many More
CHAPTER 2: PROFESSIONALS BECOME WORKERS
Making Thinking into Work and Work into Thinking Work
The Life of the Intellectual
The Thinking Machine
Professionals – the modern thinkers
“Freetime” – From Vocation to a Job
“De-Professionalization”
Professional Associations
Universities Straddle Conflicting Missions
The Production of Knowledge
The Commodity Relationship
Patents and Copyrights
Buying and Selling Professional Time
Management
Knowing More and More About Less and Less
Manual and Intellectual Labor
CHAPTER 3: FROM COOPERATION TO COLLABORATION
Beliefs That Underlie the New Work Culture
Information Sharing
The Fourth Wave
Consciously Changing a Work Culture
Work Cultures Old and New
Moving From Cooperation to Collaboration
Measuring Work
Overcoming Bad Habits
SECTION II: New Ways to Think About Work
CHAPTER 4: KNOWLEDGE WORK
Knowledge: Justified True Belief
Knowledge, Information and Data – some distinctions
Wisdom – the Other Side of Knowledge
Inherently Democratic
Work and Activity
An Answer to a Question
Going to Work
Playing Office is not Work
The Magic of Understanding
Creativity
The Interconnectivity of Knowledge
Knowledge Management
Knowledge Marshaling
CHAPTER 5: INTEGRATED DIGITAL ENVIRONMENT
Principles of an Integrated Digital Environment
Working collaboratively on line
The Power of Working in a Web Environment
It Takes Toys to Play in Today’s Sandbox
Working in a Digital Environment
CHAPTER 6: COMMUNITIES OF PRACTICE
Community
Ba
Practice/Praxis
Technology Scaffold
Cultivating a Community of Practice
SECTION III: The Work of Changing
CHAPTER 7: WORK BECOMES PLAY
CHAPTER 8: THE NATURE OF KNOWLEDGE WORK:
THINKING SPIRALLY
Software Development
Failures
We Don’t Know the End
Agility
Designing for Flexibility
Three Philosophical Theories for Knowledge Work
Back to Understanding (Hermeneutics)
Abduction
The Community of Scientific Inquirers
Faceting
Toward a New Theory
CHAPTER 9: THE PRACTICE OF TRANSFORMATION:
A THREE STEP PLAN
Leadership from Above: Change from Below
The Transformation Steps
How do I do a work process analysis – How do I analyze
the work and the work processes?
A Work in Progress
Change Agents
There is No Road Map
A Spiral Process
CHAPTER 10: ONE PERSON AT A TIME
Accepting the Call
Start Where You Are
Appendix: The Air Force Project: From computers
and wires to a culture change
How it came about
The Role of Leadership
Glossary
For Further Information
Other books by Kenneth Megill
Index
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