Contents

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#006699" TEXT="#080000" bgproperties="fixed" background="02c285a1erlcgo.png"> <div> <FONT SIZE="5" COLOR="#FFCC66" FACE="Arial" ><B>Kenneth A. Megill</B></FONT><B>     |     </B><A HREF="index.htm" TARGET="_top" TITLE="Kenneth A. Megill"><B>home</B></A></div> <div> <A HREF="id158.htm" TARGET="_top" TITLE="The Author">The Author</A>   |   <B>Contents</B>   |   <A HREF="id161.htm" TARGET="_top" TITLE="Preface to Second Edition">Preface to Second Edition</A>   |   <A HREF="id162.htm" TARGET="_top" TITLE="Introduction">Introduction</A></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFCC66" TEXT="#080000" background="02ad2c00dkelyh.png"> <div> <A HREF="id158.htm" TARGET="_top" TITLE="The Author">The Author</A></div> <div> <B>Contents</B></div> <div> <A HREF="id161.htm" TARGET="_top" TITLE="Preface to Second Edition">Preface to Second Edition</A></div> <div> <A HREF="id162.htm" TARGET="_top" TITLE="Introduction">Introduction</A></div> </td> <td valign="top" height=390 width="100%" BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I>Contents</I></div> <div> <B>Introduction</B></div> <bR> <div> <B>Chapter 1: Empowerment</B></div> <div> <I>Information as a resource</I></div> <div> <I>The demise of command structures</I></div> <div> <I>Recycling</I></div> <div> <I>Browsing and retrieving</I></div> <div> <I>A new soul</I></div> <bR> <div> <B>Chapter 2: The memory problem</B></div> <div> <I>The cost of losing corporate memory</I></div> <div> <I>Causes of lost memory</I></div> <div> <I>Premature discarding</I></div> <div> <I>Not throwing things away in a timely manner</I></div> <div> <I>Forgetting where it is</I></div> <div> <I>Lack of documentation</I></div> <div> <I>Loss of media</I></div> <div> <I>The price of lost information</I></div> <bR> <div> <B>Chapter 3: The corporate memory and Records</B></div> <div> <B>Management</B></div> <div> <I>What should be part of the corporate memory</I></div> <div> <I>Contents of corporate memory</I></div> <div> <I>What should not be part of the corporate memory</I></div> <div> <I>Purely personal information</I></div> <div> <I>Copies</I></div> <div> <I>Some copies of published materials</I></div> <bR> <div> <B>Chapter 4: The document as a verb</B></div> <div> <I>The questioner</I></div> <div> <I>Beyond storage and retrieval</I></div> <div> <I>Assembling a document</I></div> <div> <I>The disintegration of centralized computing</I></div> <div> <I>Implications for the corporate memory</I></div> <bR> <div> <B>Chapter 5: Valuing documents</B></div> <div> <I>Confidentiality and privacy</I></div> <div> <I>The Question of Worth</I></div> <div> <I>Case files</I></div> <div> <I>Subject files</I></div> <div> <I>Retention schedules</I></div> <div> <I>Rules as guidelines</I></div> <div> <I>Rule of Worth I: Information used by important people</I></div> <div> <I>is more likely to be important information</I></div> <div> <I>Rule of Worth II: Information takes on value when it isused</I></div> <div> <I>Rule of Worth III: Vital records are a part of thecorporate memory</I></div> <div> <I>Rule of Worth IV: Historical information is valuable</I></div> <div> <I>Rule of Worth V: Information whose retention is</I></div> <div> <I>required by law or regulation is valuable for theperiod</I></div> <div> <I>specified in the law or regulation</I></div> <div> <I>Applying the Rules of Worth</I></div> <bR> <div> <B>Chapter 6: The corporate memory manager</B></div> <div> <I>The records manager</I></div> <div> <I>Librarians</I></div> <div> <I>Archivists</I></div> <div> <I>An Archival Collection</I></div> <div> <I>Preserving for Re-Use</I></div> <div> <I>Records Managers and Archivists</I></div> <bR> <div> <B>Chapter 7: The technologies</B></div> <div> <I>Requirements for the corporate memory system</I></div> <div> <I>Browsing and searching</I></div> <div> <I>Enabling technologies</I></div> <div> <I>Relational and inverted index systems</I></div> <div> <I>Thesauri and Communities</I></div> <div> <I>Accessing multiple databases</I></div> <div> <I>Desk-top scanning</I></div> <div> <I>Standard generalized markup language</I></div> <div> <I>Search tools</I></div> <div> <I>Scripts</I></div> <div> <I>The Internet</I></div> <div> <I>Bringing the World Wide Web in-house</I></div> <div> <I>Retrieving from the corporate memory</I></div> <div> <I>Changing technologies</I></div> <bR> <div> <B>Chapter 8: Performance Centered Learning</B></div> <div> <I>Traditional training</I></div> <div> <I>Learning</I></div> <div> <I>Minimize training and support</I></div> <div> <I>The information specialist</I></div> <div> <I>Integrated learning</I></div> <div> <I>Tools</I></div> <bR> <div> <B>Chapter 9: Workflow 95</B></div> <div> <I>The revival of the registry system</I></div> <div> <I>Copying replaced registering</I></div> <div> <I>Management information systems</I></div> <div> <I>Integrating information</I></div> <div> <I>Business needs</I></div> <div> <I>SGML and workflow</I></div> <div> <I>Automating documents</I></div> <div> <I>Strategies for documentation</I></div> <bR> <div> <B>Chapter 10: Improvements</B></div> <div> <I>A long-term goal</I></div> <div> <I>Improvement 1: Taking inventory</I></div> <div> <I>Improvement 2: Duplicating copies or index cards</I></div> <div> <I>Improvement 3: Using shared servers</I></div> <div> <I>Improvement 4: Imaging</I></div> <div> <I>Improvement 5: PC-based file-finding software</I></div> <div> <I>Getting started</I></div> <bR> <div> <B>Chapter 11: Making it happen</B></div> <div> <I>Alternative Starting Point I: People</I></div> <div> <I>Alternative Starting Point II: Electronic data</I></div> <div> <I>Alternative Starting Point III: Electronic documents</I></div> <div> <I>Alternative Starting Point IV: What comes in the door</I></div> <div> <I>Differing scenarios</I></div> <div> <I>A Knowledge Application Service</I></div> <div> <I>Using the corporate memory</I></div> <bR> <div> <B>For further information</B></div> <bR> <div> <B>Appendix: ISO Standard</B></div> <bR> <div> <B>Glossary</B></div> <bR> <div> <B>Index</B></div> <bR> <bR> </td> </tr></table></body>